Easy ways to contact us
If you have a general query about an existing policy, getting a quote or something else contact us using the telephone or email details below.
We're here to help 7 days a week
| Day of the week | Opening hours |
| Monday-Friday |
8am - 8pm |
| Saturday |
9am - 2pm |
| Sunday |
10am - 3:30pm |
Get a quote or advice - fee-free
On the phone, or online - we've got you covered.
- Talk to an expert adviser if you have a product query, to get general quotes or need a quote for complex needs.
- Compare quotes and buy online for life insurance and critical Illness cover.
We're here to help
We understand that claims are made at a difficult time, so we will do everything we can to support you and help you through the process.
Our Claims Team are here to help you, free of charge. Please get in touch with our team with whatever information you have and we'll do what we can to assist you.
How to cancel your cover
You can cancel your cover directly with your insurer. We will be able to help with this, or help you to keep some type of cover in place depending on your reason for canceling.
Find out more about cancelling your cover or get in touch.
In order to register a complaint, please contact us by:
Post - write to:
The Compliance Officer
LifeSearch Limited
401 Grafton Gate East
Milton Keynes
MK9 1AT
Email - please send the details to customercare@lifesearch.co.uk.
Our team are all available at this time and so email complaints will be acknowledged within 48 working hours.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.
How and why to put your policy in Trust
Put your policy in Trust and you could have more control over what happens to your money after your death.
Arrange a Will online today
A Will legally sets out what you want to happen when you pass away. LifeSearch have teamed up with a leading Will provider to offer you a preferred rate and make it easy for you to get it started.
Join our mission to protect the UK properly
Looking for a unique place for the long term and truly make a difference? At LifeSearch, we’re different. Not in a weird way, but in a way that makes us stand out from the pack.
LifeSearch in the news
As a leading Life Insurance Broker and Industry Thoughtleader, we are always happy to provide insight, commentary and opinion on protection insurance matters.
Your brand. Your offer. Your life insurance PoweredBy LifeSearch.
Find out how we can offer protection services for your clients.
We run a market leading affiliate programme and are always keen to speak with new partners.
Helpful guides if you'd like to know more
Making a life insurance claim: What happens?
Check out this guide for if you ever need to make a protection insurance claim.
By Katie Crook-Davies, Protection Writer
4 min read
Five reasons to use a protection adviser
This guide explains what protection advisers do and how they can help to get you and your family protected.
By Katie Crook-Davies, Protection Writer
5 min read
Can I change life insurance companies?
And probably the most important question - should you? Find out in this guide!
By Zuky Edgar, Marketing Executive
4 min read